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You have purchased products that will be delivered to your home via truckline (semi). It is VERY IMPORTANT that you read and understand the following prior to the arrival and acceptance of your delivery.
You will receive a call to schedule the delivery of your freight. Be prepared to provide options for a delivery time.
You must be present to sign for the delivery. If you instruct the trucker to make a delivery without being present, YOU will be LIABLE for any damaged or lost merchandise.
If you refuse delivery on the scheduled date/time, YOU may incur ADDITIONAL CHARGES for redelivery and storage costs.
Inspecting, Accepting & Signing for a Delivery
YOU ASSUME ALL LIABILITY for the contents of a shipment once you sign for it. You will not be compensated for any lost or damaged products that you accept & sign for ‘free & clear’.
Your shipment will arrive on a semi-trailer looking similar to the image below, and will include:
(A) Items stacked on a wooden skid, wrapped in plastic shrink wrap.
(B) Plastic surrounded by a “DO NOT BREAK STRETCH WRAP” tape.
(C) An orange sticker with instructions to inspect the package prior to signing for it.
You can accept a delivery as long as you follow these instructions carefully:
1) Missing Items - Make sure the # of pieces that arrive match the # of pieces listed on the bill of lading. If not, please note the correct # on the Bill of Lading.
2) Shrink Wrap Intact - Check to see that the shrink wrap is not torn or missing. If so, note this on the Bill of Lading.
3) Opened or Damaged Boxes -Remove the shrink wrap and check for opened or damaged boxes. Please note any visible damage on the Bill of Lading. Take a photo of any visible damage.
Delivery of 54" Wall Pools include a truck with a "lift gate".