Freight Policy & Information

All deliveries are curbside for customer unloading. Pro Pools' responsibility with respect to shipments made by common carrier ends with the issues of the bill of lading. Any damages or shortages should be noted on the receiving freight bill and filed with the delivering carrier by the homeowner. Inspect all cartons and note any possible damage on the freight bill prior to signing for receipt of the products. Then we can give priority to and act on your behalf with the freight company. 

Shipping & Deliveries

All deliveries are curbside and someone should be there to inspect and receive the delivery.

• Inspect all cartons and note any damage or possible concealed damage on the freight bill prior to signing for receipt of or receiving the products. This will allow you the chance to refuse the item(s) if damaged or defective. Should you not have time to inspect; please sign the receipt as 'uninspected'' instead of your signature. By applying your signature, you are signing a document stating that you have inspected the item(s) and it (they) are in good condition. In this case, the claim must be filed by you with the freight company as we will have no recourse once an item(s) is/are signed for.
• Should the product shipment be signed for and no notes are made indicating any possible or real damages, then the consumer of the product(s) becomes the legal owner of the merchandise and Propools.com, the seller, can no longer file a damage claim with the freight carrier and therefore any damage(s) would be yours to claim with the freight carrier, should any be realized.

• Should product shipment damage(s) be noted on the freight bill, be certain the delivery driver signs the same receipt you do and you retain a copy of the signed documentation for your records.

• Propools.com's responsibility with respect to shipments made by common carrier ends with the issues of the bill of lading.

All shipments are scheduled for residential delivery; however we will not pay for, be responsible for or reimburse for any additional residential delivery fees in which a truck with a lift gate is or has been requested by the receiver. Shipments which arrive by common carrier are to be unloaded by the receiver. (Concerning Pool Shipments: It is possible to remove any banding or securing measures from the shipment and unload the components one at a time.)

WE RECOMMEND NOT SCHEDULING any installation or assembly of the purchased product until the shipment has been inspected and/or the order fully and completely received in good condition.

An order which is picked up by the purchaser and/or agent of the purchaser; such shall receive the product as being received in new condition and any possible transit damage, freight charges, port charges, vat charters, duty, etc. is the sole responsibility of the purchaser.

FREE SHIPPING
"FREE SHIPPING " is based upon our already having the estimated shipping delivery costs which would be directed at us, adjusted into the sale price of the product. It does not imply in any way, that we are not charged for shipping products. In no way is shipping free, as we do have an estimated amount of shipping costs built into the sales price of the product. Which is why we can wholeheartedly say, "The Price You See is the Price You Pay". Any/All returns or refunds of products/goods purchased from propools.com are subject to a possible deduction of the estimated shipping amount which had been adjusted into said product at the time of the sale. Free Shipping on above ground pools is strictly for the pre-kitted above ground pool packages such as the standard, savings or premier package pools, where applicable. Free Shipping may only apply to limited areas of the 48 contiguous United States.  For outlying areas there may be an additional charge to account for the shipment.

Above Ground Pool shipments should arrive at your location as similarly depicted in the photograph below.

Standard Orders generally ship out within 2 business days.
Items Designated as "Special Order Only" Allow 2 - 3 Weeks for Delivery.